Privacy Policy

1. Information We Collect

To provide and improve our service, we collect several different types of information.

Information You Provide to Us

• Account Creation: When you sign up, we collect essential details such as your email address, username, password, and date of birth.
• Profile Information: You may choose to provide additional information for your public profile, including photos, personal descriptions, lifestyle details, relationship preferences, and location.
• Communications: We collect information when you contact our support team or communicate with other members through our platform's messaging features.

Information We Collect Automatically

• Usage Data: We automatically collect information about your activity on our services, such as login times, features you've used, and your interactions with other users.
• Device Information: We collect data from the device you use to access our service, including IP address, device ID, browser type, and operating system.
• Cookies and Tracking: We use cookies and similar technologies to recognize you and/or your device(s). Please see our "Cookies Policy" section for more details.

Information from Third Parties

• Payment Processors: We do not collect or store full credit card information. Our third-party payment processors handle transactions, and we may receive data from them related to your transaction, such as a unique transaction ID and purchase summary.

2. How We Use Your Information

We use the information we collect for a variety of purposes, grounded in our commitment to providing a secure and effective platform.

• To Provide and Manage Your Account: To create your profile, facilitate matching, and enable communication between members.
• To Improve Our Services: We analyze user behavior to understand how our platform is used, allowing us to enhance features, user experience, and overall service quality.
• For Safety and Security: To monitor for and prevent fraudulent or unauthorized activity, enforce our Terms of Service, and conduct safety reviews.
• For Customer Support: To respond to your requests, questions, and concerns.
• For Marketing and Communications: To inform you about features, promotions, and events, where you have given consent. You can opt-out at any time.

3. How We Share Your Information

Your privacy is paramount, and we limit the sharing of your information to specific circumstances.

• With Other Users: Your public profile information is visible to other members of the platform as a core function of the service. Your private messages are confidential between you and the recipient(s).
• With Service Providers: We share information with third-party vendors who perform services on our behalf, such as data hosting, analytics, customer support, payment processing, and security. These providers are contractually obligated to protect your data.
• For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others.
• International Data Transfers: Your information may be transferred to, and maintained on, computers located outside of your state, province, or country where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

4. Your Rights and Choices

We believe in empowering you with control over your personal data. Depending on your location, you may have the following rights under frameworks like GDPR:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can update or correct your profile information at any time through your account settings.
• Right to Erasure (Account Deletion): You have the right to delete your account and associated personal data. You can initiate this process through your account settings or by contacting our support team.
• Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data, including for direct marketing purposes.

To exercise any of these rights, please contact us through the methods described in the "Contact Us" section.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and personalize our service. Cookies are small data files stored on your device that help us with things like session management, remembering your preferences, and understanding user engagement.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function, such as keeping you logged in.
• Performance Cookies: Help us analyze how our services are being used to improve performance.
• Functionality Cookies: Remember your preferences and settings.

You can control or reset your cookies through your web browser settings. However, disabling certain cookies may affect your ability to use some features of our service.

6. Data Security and Retention

We implement a range of security measures designed to protect your personal information from unauthorized access, alteration, or destruction. However, no electronic transmission or storage is 100% secure. We retain your personal data only for as long as necessary to provide you with our services and for legitimate business purposes, such as complying with legal obligations and resolving disputes.

7. Policy Towards Minors

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a minor without verification of parental consent, we take steps to remove that information from our servers.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us. You can reach our privacy team via our support page.